72 hr Cancellation Policy

If your plans change, please call us to cancel or amend your booking at least 72 hours prior to your day of arrival. We charge for the full amount if cancelled with less than 72hrs notice.

TERMS AND CONDITIONS

Office Hours  - Our office is open daily from 8am - 9pm.

Check-In

• Time: 2pm – 9pm.

• Early arrivals: Luggage storage and lounge access available until your room is ready.

• Late check-ins: Available on request until midnight.

• Requirements:

  • Valid photo ID (passport, Kiwi Access card, or NZ driver’s licence)

  • Valid credit card details (held for security/incidentals)

  • $30 CASH key deposit, returned at check-out once the key is returned

If these are not provided, we unfortunately cannot check you in our hostel. We will have a ‘House Rules’ section on your registration form that explains our expectations of all guests staying at Pacific Coast Lodge. We reserve the right to evict any guest who does not choose to abide by our house rules and respect other guests.

Quiet Hours begin at 10PM nightly. Excessive noise is not tolerated on site after this time. We are not a party hostel; we welcome guests of age to consume alcohol in designated areas on site, however all guests will need to sign and agree to the rules of our Alcohol Policy on check in. 

Check-Out

• Time: 8am – 10am.

• Late use of facilities (not room): Luggage storage and facilities use until 5pm at $20pp.

• After 5pm, another night’s charge applies.

Parking

We have limited on-site parking, available on a first come, first served basis. No reservations.
If full, there is plenty of free on-street parking nearby (Hinau Street has unlimited parking).

Payments & Booking Fees & Cancellation Policy

• The property will charge the total amount of your booking 3 days before arrival.

• Late cancellation/no-show: Full amount charged.

• Exceptions: Strict Non-Refundable Full Prepayment Periods (charged at the time of booking):

  • Summer Peak Season (24th Dec – 2nd Sunday of Jan)

  • Major Festivals (Juicy, Bay Dreams, One Love, etc.)

  • Public Holiday long weekends (Waitangi, Easter, Labour, Matariki, etc.)

  • Weekly rates (first week charged at booking, no refunds or date changes)

For these periods, the full amount is charged at booking and is strictly non-refundable. Invalid cards must be updated within 24 hours or the booking may be cancelled.

• Card surcharge: A 2% surcharge applies to ALL debit/credit card payments.

• Bank transfer option:

  • State preference at booking, pay immediately, and add your name + booking date to the reference.

  • Bank account: Pacific Coast Lodge Limited– 12 3194 0048451 00 (for local transfers)

  • Valid credit card details are still required on file for the duration of your stay.

Groups (6+ Guests)

• Must be booked directly with us (phone: 07 574 9601 or email: info(at)pacificcoastlodge.co.nz).

• Deposit: 50% non-refundable at reservation.

• Balance: Due 1 week before arrival.

• Bond & Group Assurance Form required.

• Cancellation: 7 days before arrival (except if booked on strict full prepayment non refundable period); deposits are non-refundable.

House Rules

• Valid photo ID and credit card required for all guests – no exceptions.

• $30 cash key deposit required per person.

• Quiet Hours: 10pm onwards – no excessive noise tolerated.

• Alcohol may be consumed in designated areas only. Guests must sign and agree to our Alcohol Policy at check-in.

• No pets allowed.

• Children 12+ welcome when accompanied by an adult.

• We reserve the right to evict guests who do not follow house rules or respect others.

Seasonal & Special Conditions

• Christmas & New Year: Minimum night stays apply. No check-ins/outs on 1st January. We are open Christmas Day.

• Minimum Age for New Year’s Eve: All guests must be 21+ years with valid photo ID.

Pets
No pets allowed 

Children
Children over 12 are more than welcome, when staying with an adult. Guests need to be at least 18 years old to be staying by themselves.