72 hr Cancellation Policy

If your plans change, please call us to cancel or amend your booking at least 72 hours prior to your day of arrival. We charge for the first night’s accommodation if cancelled with less than 72 hours notice.

Terms and Conditions

We require valid photo ID and valid credit card for each guest on check in. If these are not provided, we unfortunately cannot check you in our hostel. We will have a ‘House Rules’ section on your registration form that explains our expectations of all guests staying at Pacific Coast Lodge. We reserve the right to evict any guest who does not choose to abide by our house rules and respect other guests.

Quiet Hours begin at 10PM nightly. Excessive noise is not tolerated on site after this time.

We are not a party hostel; we welcome guests of age to consume alcohol in designated areas on site, however all guests will need to sign and agree to the rules of our Alcohol Policy on check in. 

Check-In Details
Every person staying needs to be able to show valid photo ID and credit card details (passport, NZ access card, or NZ driver’s license) on registering into the hostel. We also require a $30 CASH key deposit which is returned once the key is returned. Please make sure you ALL have this to avoid disappointment.
Late check-ins are available on request.
Check in is 2pm, however you may arrive earlier as we can store your luggage until your room may not be ready. Our front door is closed at 9pm each night.
Check out is 10am. You are more than welcome to stay and use the facilities until 2pm, we do charge a day rate of $10pp if you wish to stay in the hostel (not in the room) after 10am until 12pm. After that you will need to pay for another night.
Booking fees: Surcharge booking fee of up to 2% charged to credit/debit card cards.

If you would like to PAY DIRECTLY into our account to avoid fees please state this at time of booking, pay immediatly, add your name and date of booking to bank transfer.  

Standard Cancellation Policy
Please note that all bookings require credit card details to secure the accommodation. We have a 72-hour Cancellation Policy, so if your plans change, you MUST call and cancel/amend your booking at least 72 hours prior to your day of arrival, or you will be charged..
Christmas / New Years
Our high-season period runs from the Boxing Day until the second Sunday in January. 
Our rates will increase during this time and we required a full NON-REFUNDABLE payment.
Bay Dreams Festival and One Love Festival and high season period required a full NON-REFUNDABLE payment.

Long Weekends:

For all Public Holiday long weekends, we have a minimum 2-night stay requirement. This applies to: Anniversary Weekend, Waitangi Day, Easter, Queens Birthday and Labour Day.
Minimum Age:
For New Year's only: All guests are required to be over 18 years of age with valid photo ID (passport or drivers licence) to be produced upon arrival to avoid disappointment.
Minimum Stay:
For Christmas & New Year's: We have a minimum night stay policy throughout this period, with no-one in our out on 1st January. We are open Christmas Day, and allow check ins on this day.
No pets allowed 

Children over 12 are more than welcome.


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